Support
  1. Search
  2. Near

Blue Casa

10 E Yanonali St, Santa Barbara, CA 93101
Blue Casa Mojo 2/ 5
48
%
Vote For Us



Products and Services:
  • Local Phone Services
  • Long Distance Phone Services
  • Non- Cellular Mobile Phone Service
  • Phone Equipment & Systems Service & Repair
  • Voice Over Internet Protocol Equipment & Services
Area Served:
  • CA
Votes (9)
Sort by:
Most Trusted
Newest
Recommended
Not Recommended
Helpful
Customer Ratings
5 Star:
(0)
4 Star:
(0)
3 Star:
(0)
2 Star:
(0)
1 Star:
(9)
First To Vote
tre816
VARDSANA CHEN

VARDSANA CHEN

Thursday, August 27, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
IT'S BEEN A NIGHTMARE
I CALLED FOR BLUE CASA SERVICE WEEKS AGO AND I'M HAVING SUCH A HEADACHE WITH THEM. MY PHONE HAS NO DIAL TONE THEY ALREADY CHARGED MY ACCOUNT. I CALL AND CALL. I GET PUT ON HOLD LIKE CRAZY. THEN FINALLY A SO CALL SUPERVISOR SETS UP AN APPOINTMENT FOR THEM TO COME OUT TODAY 8/27/2009 BETWEEN 12-5 NO ONE SHOWS. SO I CALLED AND THEY CAN'T GIVE ME A STAITGHT ANSWER NOR HELP ME. I'M SO FED UP RIGHT NOW! AND I COME TO FIND THEESE REVIEWS I'M SHOCKED.

Read more at santabarbara.citysearch.com
Pros: CAN'T THINK OF ONE
Cons: THEY DON'T CARE ABOUT YOU
Recommended: Yes
portent

portent

Tuesday, May 26, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
VERY bad supervisors, inept procedures
I moved from Verizon to Blue Casa because Verizon has attrocious customer service hours for anyone who works (basically, you must do everything over your lunch) and their inability to handle component billing. Blue Casa people were friendly and everything worked fine. They ended up being $1 higher than Verizon, but it was worth it.

HOWEVER, when I moved and it came time to end service, they totally stunk (I tried to use a four letter word starting and ending with the same letters, but this site wouldn't let me even though it is the more appropriate word). I called about a week before the move to start things in motion. They seemed to misunderstand my motives and thought I wanted to end service on the spot. Some have accents that are hard to understand, and I think they probably didn't adequately understand English. Moreover, their phone system (their phone room) seems very noisy, and maybe they can't hear - but those are both problems the company should have fixed long ago. They insisted I make an immediate payment, and agreed to waive the $2 telephone fee if I did it, so I did (the alternative was to slip the payment in the mail, and that works for me). The rep then sent me to a second rep who pointed out that setting up a disconnection meant that service would end the next day. Since I really needed the phone until I moved (I would be selling things, and it was necessary to let people into the gated development.), the second rep tried to cancel the disconnect with the advice to call back the day before disconnection. No problem so far. WRONG.

So I leave for a few days and return to find no phone service. Remember, I had already paid for the full time. I called them on my cel phone, and eventually talked to a very uncooperative male supervisor who told me there was nothing he could do, and that service could not be restored since the telephone number had been reassigned (I don't know what that pricey 'number portability' charge was for). His approach was, too bad, can't help, complain when I get the next bill.

The next bill comes a month later. They show a credit for the early disconnect period, but add back the $2 they waived. They did not actually include a refund. I call them, and the reps can't help, so I ask for a supervisor. Everything that everybody says about being put on hold and then being cut off is true. I was disconnected three times. Finally, a rep got me through to his female supervisor, who was at least courteous, not helpful, but at least courteous. She claimed she couldn't help, and that I had to wait until the next, final statement came, and then call back. Of course, I was livid, but I know that if you're not civil to people they can hang up, so I was civil. Finally, at the end, I told her that the service experience with the disconnect and follow-up was attrocious. She wouldn't acknowlege it or apologize, so I told her point-blank that proper, minimum customer service is to recognize the difficulty and apologize if the experience has not been good. I had to repeat this three times before she would even 'sort-of' say that, although she refused to just say something that simple.

It's now about a month later, and no final statement, and, of course, no refund. This is unacceptable service, and one or more managers and supervisors should get fired. Period.

I expect to have to resolve this through the California Public Utilities Commission.

Read more at santabarbara.citysearch.com
Pros: Customer Service kids are nice
Cons: Their supervisors stink. Their procedures are a joke.
Recommended: Yes
nothappywithbluecasacomp

nothappywithbluecasacomp

Wednesday, May 6, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
BLUE CASA COMMUICATION
LET ME START BY SAYING WHEN I CALL A PLACE - I WOULD HOPE THEY CAN CLEARLY UNDERSTAND MY LAGUAGE - ENGLISH! THEY DON'T KNOW NOR CAN THEY GIVE YOU A STRAIGHT ANSWER. ALL THEY CARE ABOUT IS GETTING THEIR MONEY AND NOT HELPING YOU AT ALL. I AM ON HOLD RIGHT NOW FOR 30 MIN WAITING FOR MANAGER AS I AM WRITTING THIS MESSAGE. THE ACCOUNTING PERSONAL SHOULD GO BACK TO SCHOOL AND GET RETRAINED!!! I AM VERY DISAPPOINTED WITH THE SERVICES. I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL SOON BE CHANGING FROM THE SERVICES.

Read more at santabarbara.citysearch.com
Pros: CAN'T THINK OF ONE!
Cons: THEY CAN NOT ANSWER THE QUESTIONS
Recommended: Yes
myworstnightmare

myworstnightmare

Saturday, January 17, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
Thiefs and worst customer service I have received in my life!!
Blue Casa are thifs. They have over charged my account with out authorization and lost my money. When questioned no one can help you. I was expected to go out of my way to prove their error. Was promised a $8.99 monthly bill and ended paying over $100 a month for local service only. They are a nightmare. After I cancelled my account with them I'm still getting billed even if I provie my cancelation confiration #. I can't get rid ot them. Worst than a lech. Custmer Service is the worst. They do not care!! All they do is stel your money!! Run, no matter how bad you want telephone service they are not worth it! They have caused mefinancial problems and medical problems. There is no way I will ever recomend Blue Casa. This is something I would not recomend to my worst enemy. They do notcare at all for their customers.

Read more at santabarbara.citysearch.com
Cons: They do not care about the custmer all they want is your money they steal from the poor!
Recommended: Yes
mrsanchez1212

mrsanchez1212

Thursday, October 9, 2008
Rating:
 
Value:
 
Service:
 
Quality:
 
AVOID AT ALL COST! IM SORRY I EVER CALLED THEM.
in december of 2007 i called blue casa to open a phone line to my house. they mispelled my name, got my address and the lady told me she wasnt sure if they offered service in my area but that they would call me the next day to let me know. they never called me back. i called them back and told them to forget it. i start getting a BUNCH of junk mail with the same mispelled name. blue casa gave my fake name and real address to who knows who! its now october of 2008. i get a letter from a credit collections agency saying that i owe blue casa over $200. its also showing up on my tax report. blue casa never came to connect me, called me, or sent me a bill. i dont even have a house phone. i call blue casa to get this resolved and they put me on hold for 30 minutes only to have it hang up on me. i call back 4 times. same result, hold for 15, 20, 10 minutes, and i never get through to a supervisor who's the only one who can modify anything. i finally get a "coorperate" number and call it to complain, and its a freaken answering machine that never calls me back. i could go on and on complaining but all i want is for this unjust charge to be erased. they want me to pay for service i never even had. wow! i would never recomend this company to anyone.

Read more at santabarbara.citysearch.com
Pros: they claimed good customer service
Cons: no good customer service
Recommended: Yes
1
Loading Map...
Business Details on Blue Casa

Categories:

Languages:
ENGLISH, SPANISH

Payment Types:
American Express, Visa

Phone Numbers:
Primary Phone: (805) 730-3829,
Primary Phone: (805) 966-173,
Secondary Number: (805) 966-1801,
Toll Free: (866) 566-258