I just had one of the worst consumer experiences I have ever had in my life. I ordered get well cookies for a friends' son who had just had major surgery at Cedar-Sinai. In the address for delivery I included the information that the boy was in Pediatric ICU.
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I was contacted the day of delivery by the store. The woman informed me she had called the switchboard at Cedar-Sinai and was told my friends' son was not a patient. I then called the hospital and spoke with a nurse in pediatric ICU to confirm he was there. I called back the store and told them the boy was in the hospital and his room number. I even gave them the phone number of the nurses' station.
I had to call back and talk to someone else just to get the gift she was STILL charging me for delivered to my house.
Personally, I had no idea gift baskets of this nature were not allowed in ICU. My first complaint is that i would assume a gift shop across the street from a hospital would know such a gift is not allowed in an ICU and would contact the consumer before attempting to deliver it. However, I would have understood about the mix up if I had been spoken too with any manner of grace or kindness.
My primary complaint is the incredibly rude and mean way I was spoken too. DO NOT USE THIS SHOP.
That anyone would yell at a customer over a gift for a small child in ICU is appalling.