I am not sure what "kikay" is speaking of, but the other writers/comments speak for themselves. I too was a victim during the "hay day" of the real estate bubble, and there customer service was the absolute worst from top to bottom. I even heard that some of the employees were getting ripped off via paycheck. That might explain why the customer service was so poor.

PLS VIEWERS OF THIS WEB SITE DO NOT BELIEVE OF THE NEGATIVE FEEDBACK ABOUT THE FHOA BECAUSE I AM THE LIVING PROVED OF THIS COMPANY, FOR 14 MONTHS WITH THEM THEY NEVER LET ME GO THEY BEEN WORKING WITH ME AND WITH THE LENDERS, BEFORE I BECOME THERE CLIENT I HAD ASK THE BANK TO WORK WITH ME BUT BECAUSE OF MY SITUATION THEY DON'T REALLY OFFER SOME HELP. BUT BECAUSE OF ROGER HERRICK AND CARINA AND THE TEAM DOING THE BEST THEY CAN TO HELP ME. MY PROBLEM HAS BEEN SOLVED. CLIENTS OUT THERE TO MAKE SURE YOU GET THE SERVICE THAT YOUR LOOKING FOR. PLS ASK FOR ROGER HERRICK. HE IS THE PERSON THAT HELP ME DURING MY CRISIS TIME,

they dont help at all bad customer service they never help u they are crooks and steal youre money dont trust them i trusted them and they never helped me and now im losing my home

These people are crooks, they have had clients picket the offices.
Stay away from there.

horrible: no customer service