Nice people, but awful skills! Terribly overpriced!
I called this salon based on the reviews and asked for a color correction expert because I made my hair ash/greenish, and was referred to Terra. She listed attentively to me, and I showed her pictures of the color highlights that I wanted, and it seemed she understood. She made me feel confident that she could remove the green/ash and give me the medium golden brown base with golden brown highlights that I wanted. The lighting in there is terribly artificial, so 3 hours later, after she said that she used a "neutral base" (remember, I said I wanted a golden brown base), it was dark outside and since the lighting in there wasn't realistic, she told me to go home and look at it, and if I needed anything more/less/fixed, to come back and she would do it for free, no problem. I paid $95 for base color, $65 for highlights (not bad, I have shorter hair), and $105 (!) for a haircut! I went home and could not believe that I still had greenish/ash brown base with yellow highlights! I did this myself and that's what I came in to have corrected! I went back the next day and Terra managed to warm up the overall effect, I went home and looked at it - now she covered up all of the highlights and I was left with an overall one color dark golden brown with NO more highlights except for a few yellow ones still peeking through, no shine, dull, drab color! Now I needed to have highlights put back in! I wasn't about to go back there a 3rd time because I didn't think she knew what she was doing at this point and I lost all confidence in her. I couldn't believe she let me leave looking like that and she could be proud of her work. My hair can handle a lot and is still in good condition. However, I felt that I should be refunded for the hair coloring part. I left a message and they said no refunds, but the owner wanted to see my hair. No thank you!-not going back! And the haircut is NOT worth $105.00! And I didn't get a scalp massage like everyone else!
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