Terrible Staff and Policies by E C. at InsiderPages
The staff is incredibly rude and transphobic. The fact that Dr. Horowitz is listed on every FTM list as a resource for our community is very disturbing. To be fair, Dr. Horowitz seemed very nice, treated me with respect and seemed to be a fine doctor. His staff however treated me like a circus freak. Pablo was aggressive and rude from the first phone conversation. When I came in for my appointment he was incredibly insulting...bordering on verbally abusive! Then to top it all off...AFTER I had seen the doctor, I was told that I owed them $600 dollars for the visit! They led me to believe they would submit it to my insurance, but then refused. I will NEVER go back there. If you are FTM, do not subject yourself to this kind of treatment!
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